# Honest Help Center

> Need help? You've come to the right place 😎

## About Honest

- [Can I use Honest if I live abroad?](https://help.honestmobile.com/en/articles/7997844-can-i-use-honest-if-i-live-abroad.md): This depends on whether you're looking to use our Classic SIM or Smart SIM. Information about using Honest whilst living outside of the UK
- [How to get started with the Honest app](https://help.honestmobile.com/en/articles/9464738-how-to-get-started-with-the-honest-app.md): A step by step guide for installing and logging in to the Honest app on Android or iPhone.
- [Who are Honest Mobile?](https://help.honestmobile.com/en/articles/7997862-who-are-honest-mobile.md): A bit about us
- [Careers at Honest Mobile](https://help.honestmobile.com/en/articles/8006435-careers-at-honest-mobile.md): Information about careers at Honest
- [What are Honest's sustainability credentials?](https://help.honestmobile.com/en/articles/5827793-what-are-honest-s-sustainability-credentials.md): Information about our sustainability efforts and what we do to help this
- [Classic SIM vs Smart SIM](https://help.honestmobile.com/en/articles/10358066-classic-sim-vs-smart-sim.md): A comparison between Smart SIM and Classic SIM to help you decide what's best for you
- [What plans does Honest Mobile offer?](https://help.honestmobile.com/en/articles/5827868-what-plans-does-honest-mobile-offer.md): Information about the different plans we offer
- [Does Honest sell phones?](https://help.honestmobile.com/en/articles/7997870-does-honest-sell-phones.md): Information about Honest mobile and if we sell phones
- [What network does Honest use?](https://help.honestmobile.com/en/articles/5827823-what-network-does-honest-use.md): Information about what network we use
- [Where can I find your prices?](https://help.honestmobile.com/en/articles/3369727-where-can-i-find-your-prices.md)
- [Can I use an Apple Watch with Honest Mobile?](https://help.honestmobile.com/en/articles/7997758-can-i-use-an-apple-watch-with-honest-mobile.md)
- [Do you offer a Pay As You Go \(PAYG\) plan?](https://help.honestmobile.com/en/articles/7997866-do-you-offer-a-pay-as-you-go-payg-plan.md): Information about using Honest on Pay As You Go \(PAYG\) plans
- [Can I keep my number and join Honest?](https://help.honestmobile.com/en/articles/5827965-can-i-keep-my-number-and-join-honest.md): This article guides you through the process of transferring your current phone number to Honest Mobile with our classic SIM.
- [Can I use my phone with Honest?](https://help.honestmobile.com/en/articles/7991708-can-i-use-my-phone-with-honest.md)
- [I'm tied into a contract, can I still join?](https://help.honestmobile.com/en/articles/8022558-i-m-tied-into-a-contract-can-i-still-join.md): Our advice depends on what SIM you're looking to buy with us.

## Classic SIM 

- [How to activate your Classic SIM](https://help.honestmobile.com/en/articles/6020523-how-to-activate-your-classic-sim.md): A guide on how to activate a Classic SIM for the first time
- [Transferring your number to Honest Mobile](https://help.honestmobile.com/en/articles/3037454-transferring-your-number-to-honest-mobile.md): Using and creating a PAC code
- [How long will my order take to arrive?](https://help.honestmobile.com/en/articles/7997848-how-long-will-my-order-take-to-arrive.md): Things to expect once you've ordered a SIM.
- [Your Guide to VoLTE-Compatible Phones](https://help.honestmobile.com/en/articles/9969716-your-guide-to-volte-compatible-phones.md): A full list of phones that are VoLTE \(4G calling\) friendly
- [How to use Voicemail and change settings](https://help.honestmobile.com/en/articles/11839974-how-to-use-voicemail-and-change-settings.md): Steps how to to use your voicemail and adjust specific settings relating to this on your device
- [What shortcodes can I text on Honest?](https://help.honestmobile.com/en/articles/3378878-what-shortcodes-can-i-text-on-honest.md): A list of common shortcodes that you can use whilst using your Honest SIM
- [What is WiFi calling and how does it work?](https://help.honestmobile.com/en/articles/5827934-what-is-wifi-calling-and-how-does-it-work.md): All Honest Mobile Classic SIMs now have built-in WiFi calling. Here's how to use it.
- [How to troubleshoot WiFi Calling](https://help.honestmobile.com/en/articles/9695939-how-to-troubleshoot-wifi-calling.md): A guide on how to troubleshoot and fix WIFI calling issues on your device
- [How to setup call forwarding](https://help.honestmobile.com/en/articles/11837917-how-to-setup-call-forwarding.md): The codes to set up, cancel, or check call forwarding on your device
- [Google Messages showing wrong number](https://help.honestmobile.com/en/articles/5997749-google-messages-showing-wrong-number.md): A guide on how to fix Google messages showing the wrong number
- [Why isn't Caller ID working on my Fairphone?](https://help.honestmobile.com/en/articles/7997850-why-isn-t-caller-id-working-on-my-fairphone.md): Steps to fix caller ID not showing up on Fairphones
- [What's my phone number?](https://help.honestmobile.com/en/articles/3993682-what-s-my-phone-number.md): How to find out the phone number linked to your Honest SIM
- [How do I prevent spam calls?](https://help.honestmobile.com/en/articles/11839586-how-do-i-prevent-spam-calls.md): Ways to help prevent spam calls on Android devices
- [How do I block a number?](https://help.honestmobile.com/en/articles/11839797-how-do-i-block-a-number.md)
- [How to turn on VoLTE](https://help.honestmobile.com/en/articles/9915220-how-to-turn-on-volte.md): A guide on how to turn on VoLTE on your Android devices
- [How to turn off Caller ID](https://help.honestmobile.com/en/articles/9920508-how-to-turn-off-caller-id.md): Steps for how to disable caller ID on your Android device
- [Why is iMessage showing the wrong number?](https://help.honestmobile.com/en/articles/6418051-why-is-imessage-showing-the-wrong-number.md): A guide for troubleshooting issues with your iMessage showing the wrong number
- [How do I prevent spam calls?](https://help.honestmobile.com/en/articles/11839646-how-do-i-prevent-spam-calls.md)
- [How do I block a number?](https://help.honestmobile.com/en/articles/11839820-how-do-i-block-a-number.md)
- [How to turn off Caller ID](https://help.honestmobile.com/en/articles/7997776-how-to-turn-off-caller-id.md): A guide on how to turn off Caller ID on iOS devices
- [How to turn on VoLTE](https://help.honestmobile.com/en/articles/9915048-how-to-turn-on-volte.md): A guide on how to turn on VoLTE \(4G calling\) on your iOS devices
- [What data speeds can I expect from Honest?](https://help.honestmobile.com/en/articles/3495685-what-data-speeds-can-i-expect-from-honest.md)
- [Can I get WiFi on the Tube?](https://help.honestmobile.com/en/articles/3058753-can-i-get-wifi-on-the-tube.md)
- [How to check your data usage](https://help.honestmobile.com/en/articles/11623432-how-to-check-your-data-usage.md): A guide on how to view your current data usage, monthly averages, and detailed usage history in the Honest app
- [Why isn't my data working?](https://help.honestmobile.com/en/articles/5827906-why-isn-t-my-data-working.md): Steps to check and update your data settings if data is not working properly
- [How to update your APN settings \(Android\)](https://help.honestmobile.com/en/articles/5668041-how-to-update-your-apn-settings-android.md): Steps for how to update and check your APN settings on your android device
- [How to troubleshoot your hotspot](https://help.honestmobile.com/en/articles/11841055-how-to-troubleshoot-your-hotspot.md)
- [Why isn't my data working?](https://help.honestmobile.com/en/articles/5827904-why-isn-t-my-data-working.md): Steps to check and update your data settings on an iOS device
- [How to update your APN settings \(iOS\)](https://help.honestmobile.com/en/articles/5666278-how-to-update-your-apn-settings-ios.md): Steps for how to update and check your APN settings on your iOS device
- [How to reset your network settings](https://help.honestmobile.com/en/articles/9697341-how-to-reset-your-network-settings.md): A guide on how to reset your network settings on your iOS device
- [Why isn't my data working? \(iPad\)](https://help.honestmobile.com/en/articles/5922664-why-isn-t-my-data-working-ipad.md): Common troubleshooting steps to solve issue with data on your iPad
- [How to troubleshoot your hotspot](https://help.honestmobile.com/en/articles/6248235-how-to-troubleshoot-your-hotspot.md): This guide includes troubleshooting steps if your hotspot isn't working for iOS.
- [How to transfer your Classic eSIM to a new phone](https://help.honestmobile.com/en/articles/9640336-how-to-transfer-your-classic-esim-to-a-new-phone.md): A guide on transferring your Classic eSIM to a new phone
- [Swapping from a physical SIM to an eSIM](https://help.honestmobile.com/en/articles/11598702-swapping-from-a-physical-sim-to-an-esim.md): What happens when you switch to an eSIM from a physical SIM
- [What's my SIM PIN code?](https://help.honestmobile.com/en/articles/3037485-what-s-my-sim-pin-code.md): Steps for how to find a PIN code for a Classic SIM
- [How can I verify my age?](https://help.honestmobile.com/en/articles/3327135-how-can-i-verify-my-age.md): A guide on how to verify your age for Classic SIMs in the Honest app
- [How to change the plan you're on](https://help.honestmobile.com/en/articles/11623133-how-to-change-the-plan-you-re-on.md): A guide for changing the plan that is linked to your honest SIM via the Honest app
- [What to do if you’ve got poor signal/speed](https://help.honestmobile.com/en/articles/11533684-what-to-do-if-you-ve-got-poor-signal-speed.md): Steps to check if you're having issues with speed or signal
- [How to manually add an eSIM \(iOS\)](https://help.honestmobile.com/en/articles/9695111-how-to-manually-add-an-esim-ios.md): A guide on adding your eSIM to your device on iOS
- [How to manually add an eSIM \(Android\)](https://help.honestmobile.com/en/articles/11969922-how-to-manually-add-an-esim-android.md): A guide on adding your eSIM to your Android device
- [How does my plan work?](https://help.honestmobile.com/en/articles/12109765-how-does-my-plan-work.md): Finding out when your data usage refreshes
- [Can I pause my plan?](https://help.honestmobile.com/en/articles/12398545-can-i-pause-my-plan.md): How to move your SIM to a paused plan
- [Charges for using your phone abroad](https://help.honestmobile.com/en/articles/6952291-charges-for-using-your-phone-abroad.md): Information about charges whilst using your Classic SIM abroad
- [Why isn't my phone working abroad? \(iOS\)](https://help.honestmobile.com/en/articles/6252253-why-isn-t-my-phone-working-abroad-ios.md): A step by step guide for helping sort out issues whilst outside the UK on iOS
- [Who are our partners when using data abroad?](https://help.honestmobile.com/en/articles/3368633-who-are-our-partners-when-using-data-abroad.md): A complete list of all networks/partners we use whilst you're abroad
- [Why isn't my phone working abroad? \(Android\)](https://help.honestmobile.com/en/articles/11969974-why-isn-t-my-phone-working-abroad-android.md): A step by step guide for helping sort out issues whilst outside the UK on Android

## Smart SIM

- [Which apps are supported on the Smart SIM?](https://help.honestmobile.com/en/articles/9720977-which-apps-are-supported-on-the-smart-sim.md): Supported apps and how to suggest new ones
- [Which countries does Smart SIM cover?](https://help.honestmobile.com/en/articles/9706266-which-countries-does-smart-sim-cover.md): A full list of countries that Smart SIM works in
- [Smart SIM FAQs](https://help.honestmobile.com/en/articles/9721606-smart-sim-faqs.md): Frequently asked questions about Smart SIM
- [Why does my Smart SIM have a US phone number?](https://help.honestmobile.com/en/articles/10358617-why-does-my-smart-sim-have-a-us-phone-number.md): A quick explanation of the US number you'll see on your Smart SIM
- [How to suggest a new Smart SIM app](https://help.honestmobile.com/en/articles/11531054-how-to-suggest-a-new-smart-sim-app.md): Want to request an app on Smart SIM?
- [Getting started with your Smart SIM \(Android\)](https://help.honestmobile.com/en/articles/9615109-getting-started-with-your-smart-sim-android.md): Got a new Smart SIM? Follow the steps to set this up on your Android phone
- [Testing your Smart SIM connection \(Android\)](https://help.honestmobile.com/en/articles/15069589-testing-your-smart-sim-connection-android.md): How to confirm your Smart SIM is connected
- [Smart SIM Usage Guide \(Android\)](https://help.honestmobile.com/en/articles/15069794-smart-sim-usage-guide-android.md): Already set up your Smart SIM? Here's how to get the most out of it.
- [How to set up your Smart SIM \(Samsung\)](https://help.honestmobile.com/en/articles/12933231-how-to-set-up-your-smart-sim-samsung.md): Just got a shiny new Smart SIM? Here's how to set it up on your Samsung
- [Troubleshooting Smart SIM \(Android\)](https://help.honestmobile.com/en/articles/11970119-troubleshooting-smart-sim-android.md): A guide on troubleshooting Smart SIM on Android and checking you're connected
- [Moving your Smart SIM to a new device \(Android\)](https://help.honestmobile.com/en/articles/9902315-moving-your-smart-sim-to-a-new-device-android.md): Steps on how to move your Smart SIM to a new Android device
- [How to turn Private DNS off](https://help.honestmobile.com/en/articles/9842074-how-to-turn-private-dns-off.md): Steps on how to turn off private DNS on Android devices
- [Setting the Smart SIM as your primary connection \(Android\)](https://help.honestmobile.com/en/articles/9721691-setting-the-smart-sim-as-your-primary-connection-android.md): How to set the Smart SIM as your primary connections on your android device
- [Setting the Smart SIM as your backup connection \(Android\)](https://help.honestmobile.com/en/articles/9721652-setting-the-smart-sim-as-your-backup-connection-android.md): How to set your Smart SIM as a backup connection on your Android device
- [Updating the APN of your Smart SIM \(Android\)](https://help.honestmobile.com/en/articles/12071705-updating-the-apn-of-your-smart-sim-android.md): To help ensure your Smart SIM stays connected
- [Updating the APN of your Smart SIM \(Samsung\)](https://help.honestmobile.com/en/articles/15349376-updating-the-apn-of-your-smart-sim-samsung.md): To help ensure your Smart SIM stays connected
- [Getting started with your Smart SIM \(iOS\)](https://help.honestmobile.com/en/articles/9587809-getting-started-with-your-smart-sim-ios.md): Just got a shiny new Smart SIM? Here's how to set it up on your iPhone / iOS device
- [Smart SIM Usage Guide \(iOS\)](https://help.honestmobile.com/en/articles/14997966-smart-sim-usage-guide-ios.md): Already set up your Smart SIM? Here's how to get the most out of it.
- [Testing your Smart SIM connection \(iOS\)](https://help.honestmobile.com/en/articles/14998668-testing-your-smart-sim-connection-ios.md): How to confirm your Smart SIM is connected
- [Turning Apple Private Relay off](https://help.honestmobile.com/en/articles/9842059-turning-apple-private-relay-off.md): A guide for turning off Private Relay on your iOS device
- [How to switch to the Smart SIM using an iOS Shortcut](https://help.honestmobile.com/en/articles/10230857-how-to-switch-to-the-smart-sim-using-an-ios-shortcut.md): Steps to help setup a shortcut on iOS for Smart SIM
- [How to move your Smart SIM to a new device \(iOS\)](https://help.honestmobile.com/en/articles/9902283-how-to-move-your-smart-sim-to-a-new-device-ios.md): A guide on how to move your Smart SIM to a new iOS device
- [How to set your Smart SIM as your primary connection \(iOS\)](https://help.honestmobile.com/en/articles/9721890-how-to-set-your-smart-sim-as-your-primary-connection-ios.md): A guide for setting up your smart SIM as the primary connection on your iOS device
- [How to set your Smart SIM as your backup connection \(iOS\)](https://help.honestmobile.com/en/articles/9721897-how-to-set-your-smart-sim-as-your-backup-connection-ios.md): A guide on how to set your Smart SIM as the backup connection on your iOS device
- [Troubleshooting Smart SIM \(iOS\)](https://help.honestmobile.com/en/articles/10340162-troubleshooting-smart-sim-ios.md): A guide on troubleshooting Smart SIM on iOS and checking you're connected
- [Updating the APN of your Smart SIM \(iOS\)](https://help.honestmobile.com/en/articles/12071709-updating-the-apn-of-your-smart-sim-ios.md): This makes sure your Smart SIM connects to use data services.
- [How to delete an eSIM on iOS](https://help.honestmobile.com/en/articles/12087487-how-to-delete-an-esim-on-ios.md): Step-by-step guide to deleting an eSIM from your iPhone and what to do if it doesn’t work.
- [How to switch manually to your Smart SIM \(iOS\)](https://help.honestmobile.com/en/articles/12752331-how-to-switch-manually-to-your-smart-sim-ios.md): Got signal on your main SIM but nothing's loading? Here's what you need to do.
- [Installing a Smart SIM on iPad \(iOS\)](https://help.honestmobile.com/en/articles/15280135-installing-a-smart-sim-on-ipad-ios.md): Taking your iPad on your travels? Here's how to set up your Smart SIM on an iPad!

## Bills, Referrals & Account Changes

- [How do I refer a friend to Honest?](https://help.honestmobile.com/en/articles/6796268-how-do-i-refer-a-friend-to-honest.md): Questions regarding referring friends to Honest
- [How to find your referral code](https://help.honestmobile.com/en/articles/11640430-how-to-find-your-referral-code.md): A guide on how to find and share your referral code from the Honest app
- [How to order a new SIM to your account](https://help.honestmobile.com/en/articles/7997888-how-to-order-a-new-sim-to-your-account.md): A guide on how to add a new SIM to your account
- [Cancelling your Classic SIM](https://help.honestmobile.com/en/articles/11623483-cancelling-your-classic-sim.md): A guide to cancel your SIM, including important information about keeping your phone number.
- [Can I update my details?](https://help.honestmobile.com/en/articles/7997772-can-i-update-my-details.md): How to update personal and payment details
- [Cancelling your Smart SIM](https://help.honestmobile.com/en/articles/3480886-cancelling-your-smart-sim.md): If you're thinking of leaving this guide will help you
- [I've missed my payment, what do I do?](https://help.honestmobile.com/en/articles/7997768-i-ve-missed-my-payment-what-do-i-do.md): If you've missed your payment check this out to see what to do
- [How to view your bill](https://help.honestmobile.com/en/articles/9921014-how-to-view-your-bill.md): Steps to view your bills in the Honest app
- [How does Honest's loyalty discount work?](https://help.honestmobile.com/en/articles/5827834-how-does-honest-s-loyalty-discount-work.md): Information about how the loyalty discount works at Honest
- [How does billing work at Honest?](https://help.honestmobile.com/en/articles/3057843-how-does-billing-work-at-honest.md): Information about how you'll be billed by us
- [How does my bill cap work?](https://help.honestmobile.com/en/articles/7997764-how-does-my-bill-cap-work.md): Information about the bill cap on your Classic SIM
- [How to pay your bill](https://help.honestmobile.com/en/articles/9695927-how-to-pay-your-bill.md): Steps for how to pay your bill using the Honest app
- [How to view extra charges for your account](https://help.honestmobile.com/en/articles/11632526-how-to-view-extra-charges-for-your-account.md): A guide for viewing any extra charges on for your account in the Honest app
- [Classic SIM - Your first bill with Honest](https://help.honestmobile.com/en/articles/11948809-classic-sim-your-first-bill-with-honest.md): What to expect from your first bill with Honest