Having trouble with your Smart SIM? Don’t worry, we’re here to guide you every step of the way. These simple troubleshooting steps should get your Smart SIM up and running in no time.
🛠️ Prepare Your Device
Before testing your Smart SIM, make sure to adjust the settings below based on your device:
🍎 For iOS Devices
Enable Data Roaming
Go to Settings > Mobile Data > Mobile Data Options, and toggle Data Roaming on. This is essential for roaming in the UK.Disable Private Relay
Go to Settings > [Your Name] > iCloud > Private Relay, and toggle it off.Turn Off Your Main SIM
Go to Settings > Mobile Data, and turn off your main SIM to ensure the Smart SIM is the only active one.Switch Off Wi-Fi
Disable your Wi-Fi connection so your phone connects only through the Smart SIM.Disable All Other Connections
Make sure no additional SIMs or network connections are active. The Smart SIM should be the only connection.
🤖 For Android Devices
Enable Data Roaming
Go to Settings > Network & Internet > Mobile Network, and toggle Data Roaming on. This is important for roaming in the UK.Disable Private DNS
Go to Settings > Network & Internet > Private DNS, and set it to Off.Turn Off Your Main SIM
Go to Settings > Network & Internet > SIM Cards, and turn off your main SIM to ensure the Smart SIM is the only active one.Switch Off Wi-Fi
Disable your Wi-Fi connection so your phone connects only through the Smart SIM.Disable All Other Connections
Ensure no additional SIMs or network connections are active. The Smart SIM should be the only connection.
Test Your Smart SIM 🔄
Once you've followed the steps above, test your Smart SIM by going to smartsim.honestmobile.com.
✅ Everything’s working!
Great! Your Smart SIM is good to go. Make sure you're using apps supported by the Smart SIM.❌ Something’s not right?
Please double check you've disabled all connections and try again 📲