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How to set Call Forwarding

The codes to set up, cancel, or check call forwarding on your device

Will avatar
Written by Will
Updated this week

Dial the codes below on your keypad to set up, cancel, or check call forwarding. Just replace [phone number] with the number you want your calls forwarded to.


Unconditional Forwarding: All calls

Action

Code

Activate

*21*[phone number]#

Cancel & Deregister

##21#

Cancel & Retain

#21#

Check Status

*#21#

Reestablish

*21#


Conditional Forwarding: If Busy

Action

Code

Activate

*67*[phone number]#

Cancel & Deregister

##67#

Cancel & Retain

#67#

Check Status

*#67#

Reestablish

*67#

Conditional Forwarding: If Not Answered

Action

Code

Activate

*61*[phone number]#

Cancel & Deregister

##61#

Cancel & Retain

#61#

Check Status

*#61#

Reestablish

*61#

  • To customise the time delay before forwarding (5–30 seconds): Dial *61# and follow prompts if available.

Conditional Forwarding: If Out of Reach

Action

Code

Activate

*62*[phone number]#

Cancel & Deregister

##62#

Cancel & Retain

#62#

Check Status

*#62#

Reestablish

*62#


All Conditional Forwards (Busy, No Answer, Out of Reach)

Action

Code

Activate

*004*[phone number]#

Cancel & Deregister

##004#

Cancel & Retain

#004#

Check Status

*#004#

Reestablish

*004#

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