Classic SIM
Looking for support with your Classic SIM? Check these articles out
Joining and activating your SIM
How to get the ball rolling with your Classic SIM
How to activate your Classic SIMA guide on how to activate a Classic SIM for the first time
Transferring your number to Honest MobileUsing and creating a PAC code
How long will my order take to arrive?Things to expect once you've ordered a SIM.
Calls, Texts and Voicemail
Anything calling and messaging related
Your Guide to VoLTE-Compatible phonesA full list of phones that are VoLTE (4G calling) friendly
How to use Voicemail and change settingsSteps how to to use your voicemail and adjust specific settings relating to this on your device
What shortcodes can I text on Honest?A list of common shortcodes that you can use whilst using your Honest SIM
What is WiFi calling and how to set it up?A guide on WIFI calling and how to set it up
How to troubleshoot WiFi CallingA guide on how to troubleshoot and fix WIFI calling issues on your device
How to setup call forwardingThe codes to set up, cancel, or check call forwarding on your device
General Questions
Anything that didn't neatly fit in another category
How to transfer your Classic eSIM to a new phoneA guide on transferring your Classic eSIM to a new phone
Swapping from a physical SIM to an eSIMWhat happens when you switch to an eSIM from a physical SIM
What's my SIM PIN code?Steps for how to find a PIN code for a Classic SIM
How can I verify my age?A guide on how to verify your age for Classic SIMs in the Honest app
How to change the plan you're onA guide for changing the plan that is linked to your honest SIM via the Honest app
What to do if you’ve got poor signal/speedSteps to check if you're having issues with speed or signal
How to manually add an eSIM (iOS)A guide on adding your eSIM to your device on iOS
How to manually add an eSIM (Android)A guide on adding your eSIM to your Android device
Going Abroad
How roaming works
Charges for using your phone abroadInformation about charges whilst using your phone abroad
Why isn't my phone working abroad? (iOS)A step by step guide for helping sort out issues whilst outside the UK on iOS
Who are our partners when using data abroad?A complete list of all networks/partners we use whilst you're abroad
Why isn't my phone working abroad? (Android)A step by step guide for helping sort out issues whilst outside the UK on Android