Honest Mobile

Luke

Andy Aitken

David

Looking for support with your Classic SIM? Check these articles out 

Classic SIM 

A guide on how to activate a Classic SIM for the first time

How to activate your Classic SIM

Transferring your number to Honest Mobile

Things to expect once you've ordered a SIM.

How long will my order take to arrive?

How to get the ball rolling with your Classic SIM

Joining and activating your SIM

A full list of phones that are VoLTE (4G calling) friendly

Your Guide to VoLTE-Compatible phones

Steps how to to use your voicemail and adjust specific settings relating to this on your device

How to use Voicemail and change settings

A list of common shortcodes that you can use whilst using your Honest SIM

What shortcodes can I text on Honest?

A guide on WIFI calling and how to set it up

What is WiFi calling and how to set it up?

A guide on how to troubleshoot and fix WIFI calling issues on your  device

How to troubleshoot WiFi Calling

The codes to set up, cancel, or check call forwarding on your device

How to setup call forwarding

Will

George

Calls, Texts and Voicemail

A guide on how to fix Google messages showing the wrong number

Google Messages showing wrong number

Steps to fix caller ID not showing up on Fairphones

Why isn't Caller ID working on my Fairphone?

How to find out the phone number linked to your Honest SIM

What's my phone number?

Ways to help prevent spam calls on Android devices

How do I prevent spam calls?

How do I block a number?

A guide on how to turn on VoLTE on your Android devices

How to turn on VoLTE

Steps for how to disable caller ID on your Android device

How to turn off Caller ID

Android

A guide for troubleshooting issues with your iMessage showing the wrong number

Why is iMessage showing the wrong number?

A guide on how to turn off Caller ID on iOS devices

A guide on how to turn on VoLTE (4G calling) on your iOS devices

What data speeds can I expect from Honest?

Can I get WiFi on the Tube?

A guide on how to view your current data usage, monthly averages, and detailed usage history in the Honest app

How to check your data usage

Using Data and Hotspots

Steps to check and update your data settings if data is not working properly

Why isn't my data working?

Steps for how to update and check your APN settings on your android device

How to update your APN settings (Android)

How to troubleshoot your hotspot

Steps to check and update your data settings on an iOS device

Steps for how to update and check your APN settings on your iOS device

How to update your APN settings (iOS)

A guide on how to reset your network settings on your iOS device

How to reset your network settings

Common troubleshooting steps to solve issue with data on your iPad

Why isn't my data working? (iPad)

This guide includes troubleshooting steps if your hotspot isn't working for iOS and Android .

Hadiah

A guide on transferring your Classic eSIM to a new phone

How to transfer your Classic eSIM to a new phone

What happens when you switch to an eSIM from a physical SIM

Swapping from a physical SIM to an eSIM

Steps for how to find a PIN code for a Classic SIM

What's my SIM PIN code?

A guide on how to verify your age for Classic SIMs in the Honest app

How can I verify my age?

A guide for changing the plan that is linked to your honest SIM via the Honest app

How to change the plan you're on

Steps to check if you're having issues with speed or signal

What to do if you’ve got poor signal/speed

A guide on adding your eSIM to your device on iOS

How to manually add an eSIM (iOS)

A guide on adding your eSIM to your Android device

How to manually add an eSIM (Android)

Anything that didn't neatly fit in another category

General Questions

Information about charges whilst using your phone abroad

Charges for using your phone abroad

A step by step guide for helping sort out issues whilst outside the UK on iOS

Why isn't my phone working abroad? (iOS)

A complete list of all networks/partners we use whilst you're abroad

Who are our partners when using data abroad?

A step by step guide for helping sort out issues whilst outside the UK on Android

Why isn't my phone working abroad? (Android)

Going Abroad

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.