Honest Mobile

David

Luke

Andy Aitken

Looking for support with your Classic SIM? Check these articles out 

Classic SIM 

A guide on how to activate a Classic SIM for the first time

How to activate your Classic SIM

How can I transfer my number to Honest?

things to expect once you've ordered a SIM

How long will my order take to arrive?

How to get the ball rolling with your Classic SIM

Joining and activating your SIM

A full list of phones that are VoLTE (4G calling) friendly

Your Guide to VoLTE-Compatible phones

How to use Voicemail and change settings

What shortcodes can I text on Honest?

George

Calls, Texts and Voicemail

A guide on how to fix Google messages showing the wrong number

Google Messages showing wrong number

A guide on WIFI calling and how to troubleshoot it if it's not working

What is WiFi calling and how does it work?

Steps to fix caller ID not showing up on Fairphones

Why isn't Caller ID working on my Fairphone?

What's my phone number?

How do I prevent spam calls?

How do I block a number?

The codes to set up, cancel, or check call forwarding on your device

How to set Call Forwarding

A guide on how to turn on VoLTE on your Android devices

How to turn on VoLTE (Android)

A guide on how to troubleshoot and fix WIFI calling issues on your Android device

How to troubleshoot WiFi Calling (Android)

Steps for how to disable caller ID on your android device

How to turn off Caller ID (Android)

Android

How to use Voicemail

A guide for troubleshooting issues with your iMessage showing the wrong number

Why is iMessage showing the wrong number?

WiFi calling - Setting it up and troubleshooting

A guide on how to turn off Caller ID on iOS devices

How to turn off Caller ID

A guide on how to turn on VoLTE (4G calling) on your iOS devices

How to turn on VoLTE

Will

What data speeds can I expect from Honest?

Can I get WiFi on the Tube?

A guide on how to view your current data usage, monthly averages, and detailed usage history in the Honest app

How to check your data usage

Using Data and Hotspots

Steps to check and update your data settings if data is not working properly

Why isn't my data working?

Steps for how to update and check your APN settings on your android device

How to update your APN settings (Android)

How to troubleshoot your hotspot

Steps to check and update your data settings on an iOS device

Steps for how to update and check your APN settings on your iOS device

How to update your APN settings (iOS)

A guide on how to reset your network settings on your iOS device

How to reset your network settings

This guide includes troubleshooting steps if your hotspot isn't working for iOS and Android .

Hadiah

A guide on transferring your Classic eSIM to a new phone

How to transfer your eSIM to a new phone

What happens when you switch to an eSIM from a physical SIM

Swapping from a physical SIM to an eSIM

What's my SIM PIN code?

A guide on how to verify your age in the Honest app

How can I verify my age?

A guide for changing the plan that is linked to your honest SIM via the Honest app

How to change the plan you're on

Steps to check if you're having issues with speed or signal

What to do if you’ve got poor signal/speed

Anything that didn't neatly fit in another category

General Questions

Information about charges whilst using your phone abroad

Charges for using your phone abroad

A step by step guide for helping sort out issues whilst outside the UK

Why isn't my phone working abroad?

A complete list of all networks/partners we use whilst you're abroad

Who are our partners when using data abroad?

Going Abroad

Find answers and get help from Intercom Support and Community Experts

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