Honest Mobile

Luke

David

Andy Aitken

Looking for support with your Classic SIM? Check these articles out 

Classic SIM 

A guide on how to activate a Classic SIM for the first time

How to activate your Classic SIM

Transferring your number to Honest Mobile

Things to expect once you've ordered a SIM

How long will my order take to arrive?

How to get the ball rolling with your Classic SIM

Joining and activating your SIM

A full list of phones that are VoLTE (4G calling) friendly

Your Guide to VoLTE-Compatible phones

Steps how to to use your voicemail and adjust specific settings relating to this on your device

How to use Voicemail and change settings

A list of common shortcodes that you can use whilst using your Honest SIM

What shortcodes can I text on Honest?

A guide on WIFI calling and how to set it up

What is WiFi calling and how to set it up?

A guide on how to troubleshoot and fix WIFI calling issues on your  device

How to troubleshoot WiFi Calling

The codes to set up, cancel, or check call forwarding on your device

How to setup call forwarding

Will

George

Calls, Texts and Voicemail

A guide on how to fix Google messages showing the wrong number

Google Messages showing wrong number

Steps to fix caller ID not showing up on Fairphones

Why isn't Caller ID working on my Fairphone?

How to find out the phone number linked to your Honest SIM

What's my phone number?

Ways to help prevent spam calls on Android devices

How do I prevent spam calls?

How do I block a number?

A guide on how to turn on VoLTE on your Android devices

How to turn on VoLTE

Steps for how to disable caller ID on your Android device

How to turn off Caller ID

Android

A guide for troubleshooting issues with your iMessage showing the wrong number

Why is iMessage showing the wrong number?

A guide on how to turn off Caller ID on iOS devices

A guide on how to turn on VoLTE (4G calling) on your iOS devices

What data speeds can I expect from Honest?

Can I get WiFi on the Tube?

A guide on how to view your current data usage, monthly averages, and detailed usage history in the Honest app

How to check your data usage

Using Data and Hotspots

Steps to check and update your data settings if data is not working properly

Why isn't my data working?

Steps for how to update and check your APN settings on your android device

How to update your APN settings (Android)

How to troubleshoot your hotspot

Steps to check and update your data settings on an iOS device

Steps for how to update and check your APN settings on your iOS device

How to update your APN settings (iOS)

A guide on how to reset your network settings on your iOS device

How to reset your network settings

This guide includes troubleshooting steps if your hotspot isn't working for iOS and Android .

Hadiah

A guide on transferring your Classic eSIM to a new phone

How to transfer your Classic eSIM to a new phone

What happens when you switch to an eSIM from a physical SIM

Swapping from a physical SIM to an eSIM

Steps for how to find a PIN code for a Classic SIM

What's my SIM PIN code?

A guide on how to verify your age for Classic SIMs in the Honest app

How can I verify my age?

A guide for changing the plan that is linked to your honest SIM via the Honest app

How to change the plan you're on

Steps to check if you're having issues with speed or signal

What to do if you’ve got poor signal/speed

A guide on adding your eSIM to your device on iOS

How to manually add an eSIM (iOS)

A guide on adding your eSIM to your Android device

How to manually add an eSIM (Android)

Anything that didn't neatly fit in another category

General Questions

Information about charges whilst using your phone abroad

Charges for using your phone abroad

A step by step guide for helping sort out issues whilst outside the UK on iOS

Why isn't my phone working abroad? (iOS)

A complete list of all networks/partners we use whilst you're abroad

Who are our partners when using data abroad?

A step by step guide for helping sort out issues whilst outside the UK on Android

Why isn't my phone working abroad? (Android)

Going Abroad

Find answers and get help from Intercom Support and Community Experts

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