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Swapping from a physical SIM to an eSIM

What happens when you switch to an eSIM from a physical SIM

Luke avatar
Written by Luke
Updated over a week ago

๐Ÿ”” This guide applies applies to Classic SIMs only.

โ„น๏ธ What happens when you switch from a physical SIM to an eSIM?

You're moving from a physical SIM card to a digital eSIM, so you no longer need a card in your phone. This makes setup faster and lets you easily switch phones in future. Once switched, your physical SIM will stop working and your eSIM will take over your number and plan.


๐Ÿ“ฒ Step by step: Switch from a physical SIM to an eSIM

To switch to an eSIM:

  • Get in touch with us to request an eSIM

  • Weโ€™ll email you:

    • A QR code to install your new eSIM

    • A 4-digit SIM code

  • Follow the instructions in the email for installing the SIM on your phone.

  • Let us know the 4-digit SIM code from the email so we can activate it for you
    โ€‹


โ“What happens next?

Your eSIM will be fully active (it might take up to 30 minutes) and your physical SIM will stop working โœ…

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