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How to transfer your Classic eSIM to a new phone

A guide on transferring your Classic eSIM to a new phone

Written by George

🔔 This guide is for Classic SIMs.

If you've got a new phone (or are switching back to an older one) and need to move your eSIM across, you're in the right place.

Before you start 📍

  1. Check compatibility: Your new phone must support eSIM (most recent iPhones and many Androids do — but it’s worth confirming).

  2. One phone at a time: An eSIM can only be active on one device. You’ll need a replacement eSIM to switch.

Requesting your new eSIM ✉️

eSIM transfers aren’t self-serve yet, but we’ll get you set up quickly.

To request your new eSIM, just speak to one of our Customer Support team via:

  • Chat in the Honest Mobile app

  • Email us directly

We’ll send you an email with your new eSIM QR code and guide you through the final steps.

Installing your eSIM on your new phone 📲

  1. Once you’ve received the replacement eSIM email:

  2. On your new phone, open the camera or settings.

  3. Scan the QR code we sent you.

  4. Follow the on-screen prompts to add your eSIM.

  5. Send us the 4-digit code (from your eSIM email) so we can finalise the swap.

    The process will take around 20 minutes for your new SIM to go live.

Troubleshooting 🔧

  • Can’t scan the QR code? Use the manual install details included at the bottom of your email.

  • Can’t find the email? Check your Junk/Spam folder just in case.

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