🔔 This guide is for Classic SIMs.
If you've got a new phone (or are switching back to an older one) and need to move your eSIM across, you're in the right place.
Before you start 📍
Your new phone must support eSIM functionality (Most recent iPhones and many Android devices do, but it's worth double-checking)
eSIMs can only be active on one phone at a time, you'll need to request a new one to switch phones
Ensure your current eSIM is uninstalled from your old device.
On iPhone, navigate to Settings > Mobile Service and confirm the SIM shows as 'No SIM.'
Back up your device data: Although not related to the eSIM, it is highly recommended to back up your data to prevent loss during the transition.
Requesting your new eSIM ✉️
eSIM transfers aren’t self-serve just yet, but we’ll sort it quickly for you.
To request your new eSIM:
Use the Honest Mobile app to reach out to support.
Let us know you want to move your eSIM to a new phone
We’ll email you a replacement eSIM with a QR code- If your original QR code is no longer available or functional, let us know, and we can reissue or replace it for you.
If you don’t see the email, check your spam or junk folder Alternatively, manually enter the eSIM activation code: On devices supporting this, navigate to Settings > Connections > SIM card manager, tap 'Add eSIM,' and input the activation code manually from the email.
Installing your eSIM on your new phone 📲
Once you receive your eSIM replacement email:
Open the camera or settings on your new phone(Depending on your device, you'll either scan the QR code or follow in-app steps)
Scan the QR code we sent you
Follow the prompts to complete installation
Let us know via chat the 4-digit code included in your eSIM email so we can finalise the swap
Restart your device to ensure the eSIM has been properly activated and is functioning correctly.
Troubleshooting 🔧
Verify if the eSIM has been removed from your old phone before scanning the QR code.
Let us know if the activation fails, so we can resend or issue a new eSIM activation code.
If you can't locate the email with your QR code, contact support who can resend it or provide alternative setup instructions.