So you've got a brand new phone and want to bring your Smart SIM across? Whether you're transferring or reinstalling a Smart SIM, the process is quick and easy.
Step by step guide 📲
Open your phone's Settings.
Go to Mobile Service or eSIM Management.
Select the Smart SIM profile to delete.
Tap Delete eSIM and confirm the deletion.
Find the email we sent you with your Smart SIM QR code.
Re-scan this code by navigating to Mobile Service > Add eSIM > Scan QR Code in your phone's settings.
The Smart SIM will then be added to your new phone
Follow the on-screen instructions to complete the setup.
What happens next? 🤔
Once installed on your new phone, make sure Data Roaming is enabled and the APN is updated as shown in the Getting Started guide: Getting started with your Smart SIM (iOS)
What if I lose access to my old device, or can't find my original email?
Need a new QR code?
If you no longer have access to the initial email with the QR code or manual install details, you can request a replacement within the app.
Just select the Smart SIM and then choose Change Device.