So you've got a brand new phone and want to bring your Smart SIM across?
Follow the steps below and you'll have it transferred in no time. For example, if you're moving from a Samsung device to a Pixel, or you’ve lost your original QR code. Don't worry, this guide covers it all.
Step by step guide 🔢
Uninstall the Smart SIM from Your Old Phone (if accessible):
Locate Your QR Code
Scan the QR Code to Activate the Smart SIM
Complete Activation:
Once the Smart SIM has been moved across, you may need to re-enable data roaming.
Additionally, if you encounter other common issues, such as activation delays or trouble finding the QR code, we're always available to help.
What happens next? 🤔
Once installed on your new phone, make sure Data Roaming is enabled and the APN is updated as shown in the Getting Started guide: Getting started with your Smart SIM (Android)
What if I lose access to my old device, or can't find my original email?
Need a new QR code?
If you no longer have access to the initial email with the QR code or manual install details, you can request a replacement within the app.
Just select the Smart SIM and then choose Change Device.