If you ordered an eSIM these will arrive digitally via email - for physical SIMs (only available for our Classic SIM) they are sent by Royal Mail First Class.
If you ordered a physical SIM, here’s what to expect:
Step-by-step guide 🔢
Order your SIM from our website or app.
Your SIM will be posted with 1st class Royal Mail.
Delivery usually takes 3 to 5 business days, but sometimes it can take a little longer.
Helpful tips and additional info 🤩
Need it faster?
We always aim to get your SIM to you as quickly as possible. Keep an eye on your post and watch for delivery updates from Royal Mail.
Hasn't arrived?
If it’s been 5 business days and you still haven’t got your SIM:
Check if anything else from Royal Mail has arrived, there might be a local delay
It’s worth waiting until the 6th business day, just in case
If still nothing, please get in touch with our support team.