If you’re joining Honest Mobile with a Classic SIM and want to keep your existing phone number, you’ll need a PAC code from your current mobile provider.
A PAC code allows us to transfer your number to Honest Mobile.
How to get your PAC code ☎️
Text
PACto 65075 from your current phoneYou’ll receive your PAC code by SMS immediately
Your PAC code is valid for 30 days from the date it's issued
SIM Types and Number Transfers 🗂
Classic SIM
Support voice calls, SMS, and data
Can transfer your existing number
Smart SIMs
Data-only SIMs
Do not support number transfers, voice calls, or SMS
How to Transfer Your Number 🔢
During SIM Activation
Open the Honest Mobile app and log in using the same email address you used when ordering your SIM
For a physical SIM: enter the last 4 digits of the phone number printed on the SIM card
For eSIMs: Follow the installation instructions sent via email
Select Transfer my number when prompted to
Enter your PAC code and choose your preferred transfer date
Your SIM will initially activate with a temporary Honest Mobile number. This will automatically update to your existing number on your chosen transfer date.
After SIM is Already Activated
No problem — you can still transfer your number.
Contact our Customer Support team through:
💬 Chat in the Honest Mobile app
📧 Email us
Please have your PAC code ready so we can arrange the transfer for you.
Transfer Timing 🕗
When transfers happen
Number transfers take place:
Monday to Friday
Between 8am and 8pm
Not on weekends or Bank Holidays
How long does it take?
Request your transfer by 5pm on a working day → your number can usually transfer the next working day
You can also choose any available date before your PAC code expires
PAC vs STAC Codes 📵
PAC (Porting Authorisation Code)
✅ Transfers your existing number to Honest Mobile
✅ Keeps your current phone number
Format:
ABC123456
(3 letters followed by 6 numbers)
STAC (Single Transfer Access Code)
❌ Does not transfer your number
❌ Your existing number will be reclaimed
A STAC is useful if you want to leave your current provider and close your account without keeping your number.
Troubleshooting 🔧
I haven't received my PAC code from my previous provider
Check that:
Your mobile service is still active
Your account with your current provider is in good standing
You’ve requested the PAC code from the correct mobile number
If you’re still having trouble, contact your current provider.
We’ll keep an eye on your transfer and let you know once your number has successfully moved to Honest Mobile. 🎉