To transfer your phone number to Honest Mobile with a Classic SIM, you need a PAC code from your current provider.
How to get your PAC code ☎️
Text 'PAC' to 65075 from your current phone
You should receive an SMS with your PAC code immediately
Your PAC code is valid for 30 days from the date it's issued
🔔 Ensure there are no outstanding balances with your current provider, as these can prevent successful transfers.
SIM Types and Number Transfers 🗂
Classic SIMs
Support voice calls, SMS, and data
Can transfer your existing number
Smart SIMs
Data-only SIMs
Do not support number transfers, voice calls, or SMS
How to Transfer Your Number 🔢
During SIM Activation
Log into the Honest Mobile app using the same email you used to order your SIM
For physical SIMs: Enter the last 4 digits of the phone number printed on the back of your SIM card
For eSIMs: Follow the installation instructions sent via email first
Tap Next
Select the option to Transfer your number
Enter your PAC code and choose your preferred transfer date
After SIM is Already Activated
Contact our Customer Support team via:
Chat in the Honest Mobile app
Email us directly
Have your PAC code ready when you get in touch.
Transfer Timing 🕗
When transfers happen
Working days only (Monday to Friday)
Not on Bank Holidays
Between 8 AM and 8 PM on your chosen day
Processing time
Submit by 5 PM on a working day = transfer next working day
Or select any date before your PAC code expires
Transfers are usually instantaneous on your selected porting day
Rarely (less than 1%), there may be a few hours without service
PAC vs STAC Codes 📵
PAC (Porting Authorisation Code)
Format: Three letters + six numbers (ABC123456)
Transfers your number to Honest Mobile
Keeps your existing phone number
STAC (Single Transfer Access Code)
Cancels your contract with current network
Does NOT transfer your number - you lose it
Useful if you don't want to keep your number and want us to handle closing your old account
Troubleshooting 🔧
If you don't receive your PAC code
Check your account is in good standing
Ensure your mobile service is active
Contact your current provider's customer support if there's any issues.
Before transferring
Double-check the number during the request
Confirm your transfer date is within the PAC code's validity period
Ensure no outstanding balances on your current account
🔔 We'll monitor the process and notify you once your number has successfully transferred to us.