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How to troubleshoot WiFi Calling

A guide on how to troubleshoot and fix WIFI calling issues on your device

Luke avatar
Written by Luke
Updated today

Weโ€™re really sorry that youโ€™re having trouble with WiFi calling. Itโ€™s usually set up automatically with Honest SIMs. if it's not the case then just follow the steps below to get things sorted.

Android ๐Ÿค–

  1. Confirm your Android phone supports WiFi calling

  2. Click on the Settings app

  3. Tap Network and Internet (depending on the handset, the name may vary slightly). If you can't find 'Network and Internet'

  4. Tap Mobile Network

  5. Tap Advanced

  6. Tap Access Point Names

  7. Click on the + button in the top right

  8. Type Honest into the 'Name' field

  9. In the 'APN' field please enter gamma (this is case sensitive and must be all lowercase)

  10. Tap on the three dots in the top right

  11. Tap Save

  12. You'll now need to select the APN to be used by clicking the circle next to the one we have just created called Honest ๐Ÿ™‚

  13. Test WIFI calling again


iOS ๐ŸŽ

  1. Check your iPhone supports WiFi calling.

  2. Tap the Settings app.

  3. Tap on Mobile Data

  4. Tap Mobile Data Network.

  5. Make sure the APN says gamma and looks like the picture below

  6. Go to Settings > Phone > Wi-Fi Calling and ensure itโ€™s turned on.

  7. Check for the latest iOS updates and install any available updates.

  8. Restart your iPhone.

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