🔔 This article is for Classic SIMs troubleshooting only. If you have a Smart SIM, check out this guide
What happens when you experience poor signal? ℹ️
If your phone has trouble connecting or the signal feels weak, it could be due to your location, network issues, or phone settings. This guide will help you check your coverage, spot outages, switch network modes, and try simple fixes to get your signal back.
How to improve your signal 📲
Check your coverage area
Make sure you’re in a good coverage area
Use Three’s coverage map to check signal strength near you
→ Three’s coverage map
Check for local outages
Sometimes network outages affect your area
Check Three’s coverage map for any current outages
→ Three’s coverage map
Switch your network mode
If 5G isn’t working well (or is not supported locally), try switching to 4G or in some cases 3G.
iOS
Go to Settings
Tap Mobile Data or Cellular
Tap Mobile Data Options
Tap Voice & Data
Select 4G or LTE instead of 5G
Android
Go to Settings
Tap Mobile Network or Connections
Tap Mobile Data or Network Mode
Choose 4G or LTE instead of 5G
Restart your phone
A quick restart can fix many signal issues
Turn your phone off and on again, then check your signal
What happens next? 🤔
After following these steps, your phone should connect better and your signal should improve. If problems continue, please reach out to us to continue investigations.