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How to use Voicemail and change settings

George avatar
Written by George
Updated yesterday

Your voicemail comes into play in three key situations; you're unavailable, you don't have signal and when you're on the phone.

Voicemail is automatically switched on when you activate your SIM.

Turning Voicemail Off or On

  • To turn off voicemail, dial ##002# or ##004#.

  • To turn it back on, dial 004*07782333123# or *004#.

If you receive an error message when attempting to turn off voicemail, dial 121 or press and hold 1 to access your voicemail, then try again.

Accessing Your Voicemail

  • Dial 121 or 123 from your phone to connect to your voicemail.

  • Alternatively, press and hold 1 on your phone’s keypad.

Accessing Voicemail While Abroad

  • When travelling abroad, press and hold 1 to access your voicemail.

Please note: You must set up a voicemail PIN before travelling to access messages while abroad.

Accessing Voicemail From Another Phone

If you need to access your voicemail from a different phone:

  1. Dial +44 7782 333 123.

  2. Follow the voice prompts.

  3. Enter your voicemail PIN when prompted.

Setting Up a Voicemail PIN

  1. Dial 121 or press and hold 1.

  2. Follow the prompts: Press 4 > 2 > 1.

Set up your PIN when prompted.

Changing the length of time before a call goes to voicemail

To change the length of time before your call goes to voicemail:

  • Dial **61*121*11*XX# (change the XX to the number of seconds between 5-30 in 5 second intervals)

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