Your voicemail automatically activates when you set up your SIM and works in three situations: when you're unavailable, don't have signal, or are already on a call.
Turning voicemail off or on 🔄
To turn off voicemail
Dial ##002# or ##004#
To turn it back on
Dial 00407782333123# or *004#
🔔 If you get an error message, dial 121 or press and hold 1 to access your voicemail first, then try again.
Accessing your voicemail 🎧
From your phone
Dial 121, 123 or press and hold 1 on your keypad
While abroad
Press and hold 1 to access voicemail
🔔 Set up a voicemail PIN before travelling to access messages abroad
From another phone
Dial +44 7782 333 123
Follow the voice prompts
Enter your voicemail PIN when prompted
Setting up your PIN 🔐
Dial 121 or press and hold 1
Follow the prompts: Press 4 > 2 > 1
Set up your PIN when prompted
Changing ring time ⏱️
To adjust how long your phone rings before going to voicemail dial: 6112111*XX#
Replace XX with seconds (5-30 in 5-second intervals):
5 seconds: 05
10 seconds: 10
15 seconds: 15
20 seconds: 20
25 seconds: 25
30 seconds: 30
Live Voicemail for iOS 🍎
With the introduction of Live Voicemail with iOS 18, you can view and listen to voicemails directly on your iPhone if this feature is enabled.
To access your live voicemails:
Open the Phone app.
Select Voicemail to see, play, or delete messages stored on your device.
Please note: If your phone is off or has no signal when a voicemail is received, the message will be stored on the network. You will need to call 121 or 123 to retrieve it.
Turning Live Voicemail On/Off
To manage Live Voicemail settings:
Go to Settings.
Select Apps > Phone > Live Voicemail.
Toggle Live Voicemail on or off as needed.