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How to get a PAC code
How to get a PAC code

How to get your PAC code from popular networks across the UK

Updated over 2 weeks ago

To move your phone number to us, you’ll need to get a PAC code from your current network. Most networks make this pretty tough by asking you to phone them up at which point their sales team will try and persuade you to stay.

To keep things as simple as possible, we’ve done the hard work for you and got all the contact details for the big networks and popped them below.

🔢 Step-by-step guide

  1. To get your PAC code, simply text “PAC” to 65075 – it’s free!

  2. Alternatively, if you’re with us, you can request your PAC directly in the Honest app, to do this:

    • Open the Honest app.

    • Click on the SIM you want to request the PAC for.

    • Scroll down and click on “Get PAC.”

🤩 Helpful tips and additional info

  • Free PAC codes: Every network has to give you a PAC code if you’re outside your minimum contract period.

  • 30 days only: PAC codes are only valid for 30 days, so make sure you use it within 26 days! (You can't transfer on weekends or bank holidays).

  • Changed your mind? If you don’t use your PAC, your old network might assume you’ve changed your mind and will keep charging you. If you decide not to use your PAC but still want to cancel, make sure to contact your current network.

Need a PAC from another network?

We've got the details for some of the most popular networks below – just pick the one you’re with and give them a call or visit their website!

📞 BT Mobile

  • Call 150 from a BT Mobile phone

  • Call 0800 800 150 from any other phone

🌍 Ecotalk

  • Ring 033 3800 5500 from any phone

📱 EE

  • Call 150 from an EE mobile phone

  • Call 079 5396 6250 from any other phone

💬 giffgaff

  • Request your PAC using giffgaff’s contact form online

📲 ID Mobile

  • Call 7777 from an ID Mobile phone

  • Call 033 3003 7777 from any other phone

🌍 Lebara

  • Ring 5588 from your Lebara mobile. Rates are charged at 19p per call.

  • Ring 020 7031 0791 from any other phone

🕹️ O2

  • Call 202 from an O2 phone

  • Call 034 4809 0222 from any other phone

📱 Plusnet Mobile

  • Call 500 from a Plusnet Mobile phone

  • Call 080 0013 2632 from any other phone

📞 Sky Mobile

  • Call 033 0041 2639 from any phone

💻 SMARTY

  • Request your PAC by logging into your SMARTY account.

🛒 Tesco Mobile

  • Call 4455 from a Tesco Mobile phone

  • Call 034 5301 4455 from any other phone

📱 Three

  • Call 333 from a Three phone

  • Call 033 3338 1001 from any other phone

📞 Virgin Mobile

  • Call 789 from a Virgin Mobile phone

  • Call 034 5600 0789 from any other phone

📱 Vodafone

  • Call 191 from a Vodafone phone

  • Call 033 3304 0191 from any other phone

💬 VOXI

  • Request your PAC by getting in touch on VOXI’s contact page.

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