How we send bills depends a little on whether you pay annually or monthly.
Paying annually
The simplest option. We take a payment when you join which covers you for the full 12 months. We'll email you before it renews as a reminder, before taking your next payment exactly 12 months later.
Paying monthly
When you join Honest, you'll pay for your first month up front. We then issue bills for each calendar month in advance.
When will I receive my bill each month?
We'll send you your bill early in the month each month (around the 4th working day of the month) for your records and we'll also add it to your account in the app.
Joining Honest Mobile and your first bills
When you join us you pay for a month up front, so if you join the Unlimited plan on 15th Feb you'd pay us £25. This will cover the remainder of your February period, and then we'll put the rest towards your March bill like this:
Additionally, any pro-rated charges for the remaining days of your join month will appear in your first bill.
15th Feb - pay £25 to join the Unlimited plan
15th Feb - receive an invoice for £25 for your up front payment
4th March - receive invoice for February showing a £12.50 charge and £12.50 credited for March so there's £12.50 to pay for March via card or Direct Debit
4th April - receive invoice for March showing a £25 charge and £25 credited, with £25 due to be paid for April via card or Direct Direct
Note - this ignores our loyalty discount! Your bill will actually fall a little bit each month as a thank you from us to you.
What if I change plan?
If you change plan you'll receive a pro-rata charge for the month. If you started on the Unlimited plan for £25 and switched in the middle of the month to the 10GB plan for £17.50 you'd receive a bill for £21.25 at the end of the month, and then your following bill would be for £17.50.
Additionally, you may notice separate billing entries for plans if a change occurs mid-month, reflecting both the original and the updated plan charges.
Where can I find my bills?
You can find your bills in the Honest Mobile app by going to My Account > My Bills and Usage. We'll also send all your bills to your account email address.