How we bill you depends on whether you have a Smart SIM, Classic SIM, or both.
Smart SIM
Smart SIMs are billed on the anniversary of the date you joined.
For example, if you joined on 13 March:
A monthly plan would be billed on the 13th of each month (13 April, 13 May, and so on).
An annual plan would be billed on 13 March each year.
We'll send you an email before your renewal date so you know when your next payment is due.
Classic SIM
Classic SIMs are billed by calendar month.
When you join Honest Mobile, you'll pay for your first month up front.
After that, we'll send your bill at the beginning of each month (usually around the 6th or 7th working day).
This payment covers the current calendar month you're in. For example, if your bill is taken in early August, it pays for your service throughout August.
What happens if I change my plan?
If you change your Classic SIM plan during the month, your bill will automatically be adjusted to reflect the time spent on each plan.
For example, if you start the month on our Unlimited plan (£25) and switch halfway through the month to our 10GB plan (£17.50), your costs for that month would be approximately £21.25.
Your following monthly bill would then be £17.50.
You will see separate line items on your bill for both your previous and new plans.
This is expected and simply reflects the time spent on each plan during that billing period.
Where can I find my bills?
You can view all of your bills in the Honest Mobile app by going to the following:
Home > Profile Icon → My Bills
We'll also email a copy of every bill to your account email address.