How does billing work at Honest?

How we bill you depends on whether you have a Smart SIM, Classic SIM, or both.

Smart SIMs are billed on the anniversary of the date you joined.
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For example, if you joined on 13 March:

We'll send you an email before your renewal date so you know when your next payment is due.

Classic SIMs are billed by calendar month.
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When you buy a Classic SIM, what you pay goes onto your account as credit.

That credit covers your first month, once your SIM is active.

Activating your SIM means confirming your plan. You'll see its cost on screen at that point. Don't worry, that's not a second charge. Your credit already covers your first bill.

If you choose a plan that costs more than your credit, we won't charge you anything extra at activation. We'll simply add the difference to your next monthly bill.

After that, we'll send your bill at the beginning of each month (usually around the 6th or 7th working day).

This payment covers your plan for the current calendar month, plus any extra charges from the month before, like roaming or premium-rate calls.

For example, if your bill is taken in early August, it covers your August plan and any roaming or premium-rate charges from July.
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If you change your Classic SIM plan during the month, your bill will automatically be adjusted to reflect the time spent on each plan.
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For example, if you start the month on our Unlimited plan (£25) and switch halfway through the month to our 10GB plan (£17.50), your costs for that month would be approximately £21.25.
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Your following monthly bill would then be £17.50.
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You will see separate line items on your bill for both your previous and new plans.
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This is expected and simply reflects the time spent on each plan during that billing period.

You can view all of your bills in the Honest Mobile app by going to the following:
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Home > Profile Icon → My Bills
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We'll also email a copy of every bill to your account email address.