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Why isn't my data working? (Android)
Why isn't my data working? (Android)

Steps to check and update your data settings on an android device

Updated today

πŸ“£ This guide is for Classic SIMs, if you have a Smart SIM, check out this guide


Your Honest SIM should automatically have the right data settings. But sometimes you need to set them up. We'll need to update your APN (Access Point Name), it's like a gateway that leads to the internet, so we need to make sure this is setup correctly.

πŸ”’ Step-by-step guide

  • Click on the Settings app βš™οΈ

  • Tap Network and Internet (depending on the handset, the name may vary slightly). If you can't find 'Network and Internet'

  • Tap Mobile Network πŸ“Ά

  • Tap Advanced

  • Tap Access Point Names

  • Click on the + button in the top right

  • Type Honest into the 'Name' field

  • In the 'APN' field please enter gamma (this is case sensitive and must be all lowercase)

  • Tap on the three dots in the top right

  • Tap Save

  • You'll now need to select the APN to be used by clicking the circle next to the one we have just created called Honest

πŸ‘€ See what the APN settings should look like

If you’re having issues with the above then please get in touch with our friendly support team and we'll be with you in under 30 seconds πŸ’¬

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