🔔 This article is for Classic SIMs troubleshooting only. If you have a Smart SIM, check out this guide
If you don't have data it will probably be for one of two reasons:
1. You've run out of data for the month
Have you had a text message and notification from us to say you've run out of data, or does the app say you've got no data left? If so, we will have blocked your data to stop you incurring usage charges which are much higher in cost than simply upgrading your plan. You can re-enable data by upgrading to a higher use plan.
2. You've got data left, but it doesn't seem to be working
If you still have data left in your account but can not access the web or anything requiring your data then there are 2 common ways to resolve this:
Restart of the phone: Sounds silly, but this can help remove any gremlins and get you back on track.
APN/Internet settings: Sometimes software update on phones can change your internet settings incorrectly. The APN acts as a gateway to the internet, so it needs to be set correctly for your data to connect. Here's a guide below on how to check
📲 Step by step: How to update your APN settings on Android
Open the Settings app ⚙️
Tap Network and Internet (or Connections, depending on your phone)
Tap Mobile Network 📶
Tap Advanced
Tap Access Point Names
Tap the + button in the top right corner
In the Name field, type:
HonestIn the APN field, enter:
gamma(all lowercase, case sensitive)Tap the three dots in the top right corner
Tap Save
Select the new Honest APN by tapping the circle next to it
❓What happens next?
Your phone will now use the updated APN settings to connect your Honest Classic SIM to the internet. This should fix your data connection issues. If you’re still having trouble, double check your settings.