If you don't have data it will probably be for one of two reasons:
1. You've run out of data for the month
Have you had a text message and notification from us to say you've run out of data, or does the app say you've got no data left? If so, we will have blocked your data to stop you incurring usage charges which are much higher in cost than simply upgrading your plan. You can re-enable data by upgrading to a higher use plan.
2. You've got data left, but it doesn't seem to be working
If you still have data left in your account but can not access the web or anything requiring your data then please try restarting your phone. This fixes the problem in over 90% of instances we've come across.
Just restart your mobile device and once it turns back on, you should have data available to use. If it's still not working, please check that your APN settings are correct using these steps.
If youβre having issues with the above then please get in touch with our friendly support team and we'll be with you in under 30 seconds π¬