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Why isn't my data working? (iOS)

Steps to check and update your data settings on an iOS device

Luke avatar
Written by Luke
Updated over 2 weeks ago

🔔 This article is for Classic SIM troubleshooting only. If you have a Smart SIM, check out this guide

ℹ️ What happens when data isn't working for your Classic SIM?

If you’ve got an Honest Classic SIM and your mobile data isn’t working on your iPhone, updating your APN (Access Point Name) can help. The APN is like a gateway to the internet, if it’s not set right, your phone won’t connect properly.


📲 Step by step: How to update your APN settings on iOS

  • Open the Settings app on your iPhone

  • Tap Mobile Service or Mobile Data

  • Select your Honest Mobile SIM under the SIMs section (if you have multiple SIMs)

  • Tap Mobile Data Network

  • Look at the top line labeled APN

    • If it says three.co.uk, delete it and enter: gamma

    • If it already says gamma, you’re good to go

  • Click the back button in the top left

  • Restart your iPhone to apply the changes


❓What happens next?

Your iPhone will now use the updated APN settings to connect your Honest Classic SIM to mobile data. This should get your internet working again. If you’re still having issues, double check your settings above.

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