📖 General
Guides/articles for support
24 articles
How to transfer your eSIM to a new phoneA guide on transferring your Classic eSIM to a new phone
How to activate your eSIMA guide for activating your eSIM for the first time
How to set up your data on your Classic SIMSteps to help with setup of your Classic SIM
Why isn't my phone working abroad?A step by step guide for helping sort out issues whilst outside the UK
How to use VoicemailA guide for everything voicemail related
What's my PIN code?
Can I get WiFi on the Tube?
Can I use HulloMail?
What shortcodes can I text on Honest?
What data speeds can I expect from Honest?
What's my phone number?
What is WiFi calling and how does it work?
How to troubleshoot your hotspotThis guide includes troubleshooting steps if your hotspot isn't working for iOS and Android .
Can I use an Apple Watch with Honest Mobile?
How do I block a number?
How do I prevent spam calls?
What to do if you don't have any data accessCommon data troubleshooting issues and how to solve them
Why isn't Caller ID working on my Fairphone?Steps to fix caller ID not showing up on Fairphones
What to do if you’ve got poor signal/speedSteps to check if you're having issues with speed or signal
What is a PAC/ STAC code and how do I use it?
Swapping from a physical SIM to an eSIMWhat happens when you switch to an eSIM from a physical SIM
Charges for using your phone abroadInformation about charges whilst using your phone abroad
Our EU roaming policyAll you need to know about our EU roaming policy, effective from 1st June 2024
What is an eSIM?General information about eSIMs and what they do