We're sorry you're having trouble getting your phone connected abroad. Follow these steps to get your roaming set up:
Check that your data settings are correct using these instructions
Make sure that your data roaming is switched on
If you're outside the UK and EU, make sure that World Travel is switched on (go to your SIM > Roaming > Rest of world roaming and toggle on)
Airports have lots of networks which can confuse your device - once you're clear of the airport, please turn airplane mode on for 5 minutes and restart your phone before testing again
Sometimes when you're abroad, it works to manually select the best network for you. You can change your network using the following steps:
iPhone
Settings App
Mobile Data
Network Selection
Turn off Automatic Selection
Connect to our partner networks for the country, you can check these by clicking here
Android
From the front screen, tap Apps
Choose Settings
Choose Mobile Networks (you may need to click More Networks first)
Choose Network Operators
Turn off Automatic Network Selection
Connect to our partner networks for the country, you can check these by clicking here
Our EU roaming has a fair usage data cap of 20GB in each calendar month. If you're travelling in the EU on our Unlimited plan, make sure that you haven't gone over 20GB. You can track your EU data usage in the app by going to your SIM > Roaming > EU+ roaming.