🔔 This article is for Smart SIM troubleshooting only.
What happens when your Smart SIM isn't working? ℹ️
If your Honest Smart SIM isn’t connecting properly, your device might not access the supported apps as expected. This can happen if settings like data roaming, VPNs, or Private DNS aren’t configured correctly. By checking and adjusting these settings, you'll get your Smart SIM back up and running.
Step by step: How to fix common Smart SIM issues 📲
Update Your Device
Before testing your Smart SIM, update your phones software settings to make sure the SIM can connect properly.
Turn on Data Roaming
Go to Settings > Mobile Data > Mobile Data Options > toggle Data Roaming on
Turn off iCloud Private Relay (if using iCloud+)
Go to Settings > [Your Name] > iCloud > Private Relay > toggle Private Relay off
Turn off any VPNs
Disable any VPN app or profile on your device
Test Your Smart SIM in the Honest app 🔄
Once your device is set up, check your Smart SIM connection using the Smart SIM test in the Honest app. It only takes a few seconds and will confirm if your Smart SIM is working as it should.
Smart SIM Test Results: What They Mean 📶
If your Smart SIM is working correctly
Great news! Your Smart SIM is connected and ready to use.
Use apps that support the Smart SIM for the best experience.
You can turn iCloud Private Relay back on (if you disabled it earlier).
Enjoy seamless connectivity on your Smart SIM!
If you see an error or connection issue
Please double-check that you’ve followed all the device setup steps:
Data roaming is turned on
VPNs are disabled
All other connections (WiFi, other SIMs) are off
You’re using the supported apps
Then restart your device and try the test again.
Reactivating a Removed Smart SIM 🔄
If your Smart SIM has been removed, you can reinstall it using the QR code in your initial Honest Mobile setup email. If you no longer have the QR code, request a replacement from the team.
Remember, your Smart SIM remains active until it is explicitly canceled. If issues persist, consider requesting a replacement Smart SIM or deleting and reinstalling the current eSIM from your settings.