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How to transfer your eSIM to a new phone

A guide on transferring your Classic eSIM to a new phone

Updated today

🧠 This guide is for Classic SIMs.

If you're using a Smart SIM, follow this guide instead

If you've got a new phone (or are switching back to an older one) and need to move your eSIM across, you're in the right place.

✅ Before you start

  • Your new phone must support eSIM functionality
    (Most recent iPhones and many Android devices do, but it's worth double-checking)

  • eSIMs can only be active on one phone at a time
    You'll need to request a new one to switch phones


✉️ Requesting your new eSIM

eSIM transfers aren’t self-serve just yet, but we’ll sort it quickly for you.

To request your new eSIM:

  • Contact the support team

  • Let us know you want to move your eSIM to a new phone

  • We’ll email you a replacement eSIM with a QR code

Tip: If you don’t see the email, check your spam or junk folder


📲 Installing your eSIM on your new phone

Once you receive your eSIM email:

  1. Open the camera or settings on your new phone
    (Depending on your device, you'll either scan the QR code or follow in-app steps)

  2. Scan the QR code we sent you

  3. Follow the prompts to complete installation

  4. Let us know the 4-digit code included in your eSIM email so we can finalise the swap

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