🔔 This guide is for Classic SIMs.
If you've got a new phone (or are switching back to an older one) and need to move your eSIM across, you're in the right place.
Before you start 📍
Check compatibility: Your new phone must support eSIM (most recent iPhones and many Androids do — but it’s worth confirming).
One phone at a time: An eSIM can only be active on one device. You’ll need a replacement eSIM to switch.
Requesting your new eSIM ✉️
eSIM transfers aren’t self-serve yet, but we’ll get you set up quickly.
To request your new eSIM, just speak to one of our Customer Support team via:
Chat in the Honest Mobile app
Email us directly
We’ll send you an email with your new eSIM QR code and guide you through the final steps.
Installing your eSIM on your new phone 📲
Once you’ve received the replacement eSIM email:
On your new phone, open the camera or settings.
Scan the QR code we sent you.
Follow the on-screen prompts to add your eSIM.
Send us the 4-digit code (from your eSIM email) so we can finalise the swap.
The process will take around 20 minutes for your new SIM to go live.
Troubleshooting 🔧
Can’t scan the QR code? Use the manual install details included at the bottom of your email.
Can’t find the email? Check your Junk/Spam folder just in case.