🧠 This guide is for Classic SIMs.
If you're using a Smart SIM, follow this guide instead
If you've got a new phone (or are switching back to an older one) and need to move your eSIM across, you're in the right place.
✅ Before you start
Your new phone must support eSIM functionality (Most recent iPhones and many Android devices do, but it's worth double-checking)
eSIMs can only be active on one phone at a time, you'll need to request a new one to switch phones
Ensure the eSIM is uninstalled from your old device. On iPhone, navigate to Settings > Mobile Service and confirm the SIM shows as 'No SIM.'
✉️ Requesting your new eSIM
eSIM transfers aren’t self-serve just yet, but we’ll sort it quickly for you.
To request your new eSIM:
Use the Honest Mobile app to reach out to support.
Let us know you want to move your eSIM to a new phone
We’ll email you a replacement eSIM with a QR code
Tip: If you don’t see the email, check your spam or junk folder
📲 Installing your eSIM on your new phone
Once you receive your eSIM email:
Open the camera or settings on your new phone
(Depending on your device, you'll either scan the QR code or follow in-app steps)Scan the QR code we sent you
Follow the prompts to complete installation
Let us know the 4-digit code included in your eSIM email so we can finalise the swap