Honest Mobile

There's currently an issue with Fairphone's operating system which means that if you're using a Fairphone 3 or 4 you sometimes might notice that your incoming calls show as an unknown number instead of your contact's name. You can follow these steps to get your caller ID showing again on your Fairphone.

Turn off Enhanced 4G Mode or 4G Calling

Ask a contact to call you and see whether you're able to see their Caller ID

1. Go to Settings app
2. Click Network and Internet
3. Go to Mobile Network
4. Turn off Enhanced 4G Mode or 4G Calling
5. Ask a contact to call you and see whether you're able to see their Caller ID

If you’re having issues with the above then please get in touch with our friendly support team and we'll be with you in under 30 seconds 💬

Steps to fix caller ID not showing up on Fairphones

Why isn't Caller ID working on my Fairphone?

Find answers and get help from Intercom Support and Community Experts

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Why isn't Caller ID working on my Fairphone?

🔢 Step-by-step guide