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How to troubleshoot your hotspot

This guide includes troubleshooting steps if your hotspot isn't working for iOS.

Hadiah avatar
Written by Hadiah
Updated over a week ago

🔔 This guide applies to Classic SIMs only

⚠️ Due to Apple’s restrictions, Personal Hotspots on iPhone only works within the UK.

It isn’t currently available when roaming abroad or on iPad devices.



📲 Step by step: iOS troubleshooting

  • Restart your iPhone (hold the side + volume button, slide to power off, then turn it back on)

  • Go to SettingsPersonal Hotspot and switch it on

  • Go to SettingsMobile Data and make sure it's on

  • Go to SettingsBattery and turn Low Power Mode off

  • Turn WiFi off on your iPhone

  • Turn Bluetooth on on your iPhone

  • Turn WiFi on for the device you're trying to connect

  • Go to SettingsPersonal Hotspot and check your WiFi password

  • Check your APN settings using our APN guide

  • Turn Airplane Mode on for 5 minutes, then turn it off again

  • Open the Honest app to check if you’ve run out of data


❓What happens next?

After you've completed the steps above you should be able to connect to your hotspot on your device and allow the connected device to use your Honest data.

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