So you’ve downloaded the app, logged in, and got your new SIM locked and loaded. You go to access the internet and… nothing 🥲
Don’t panic — you just need to change a couple of settings to get connected. You’ll be back to watching cat videos on your break before you know it. This guide is for standard Honest SIMs, if you've got a Smart SIM please check out this guide
Steps 🔢
Go to Settings
Look for a section related to mobile data settings. Depending on your iOS version, it might be called Cellular, Mobile Data or Mobile Service
In the Mobile data settings, tap on Mobile Data Network (or Cellular Data Network)
Make sure the top line (called APN) says gamma (if it says three.co.uk, delete that and enter gamma)
Now restart your phone
See how the APN settings should look
See how the APN settings should look
Don’t press Reset Settings once you have completed Step 4
Completed all the steps? Nice one — you should be able to scroll and stream to your heart’s desire.
Still having issues? Get in touch with our support team via the app and we’ll get you sorted 💬