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Why isn't my data working? (Android)

Steps to check and update your data settings if data is not working properly

Luke avatar
Written by Luke
Updated over 2 weeks ago

🔔 This article is for Classic SIMs troubleshooting only. If you have a Smart SIM, check out this guide

ℹ️ What happens when when data isn't working on your Classic SIM?

Your Honest Classic SIM usually has the right data settings already. But if your mobile data isn’t working, updating your APN (Access Point Name) can help. The APN acts as a gateway to the internet, so it needs to be set correctly for your data to connect.


📲 Step by step: How to update your APN settings on Android

  • Open the Settings app ⚙️

  • Tap Network and Internet (or Connections, depending on your phone)

  • Tap Mobile Network 📶

  • Tap Advanced

  • Tap Access Point Names

  • Tap the + button in the top right corner

  • In the Name field, type: Honest

  • In the APN field, enter: gamma (all lowercase, case sensitive)

  • Tap the three dots in the top right corner

  • Tap Save

  • Select the new Honest APN by tapping the circle next to it


❓What happens next?

Your phone will now use the updated APN settings to connect your Honest Classic SIM to the internet. This should fix your data connection issues. If you’re still having trouble, double check your settings.

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