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Why is iMessage showing the wrong number?
Why is iMessage showing the wrong number?
Updated over a week ago

If your iMessage number is incorrect the day after your number has switched over to Honest, please turn off your iMessage (Settings > Messages > Toggle iMessage off) and then check the following:

  1. Can you receive texts to your own number

  2. Check which number shows up when you text someone else

  3. Are able to make calls from your own number

  4. Check whether you're able to receive calls to your own number

If you're able to do all the above with your own number, then your iPhone's formatting is wrong and you can try the troubleshooting tips below to fix this.

Steps πŸ”’

  1. Go to Settings > General > Date & Time and ensure they are correct.

  2. Go to Settings > *Messages > Send & Receive, tap your Apple ID, and select Sign Out

  3. Go to Settings > Messages and toggle iMessage off.

Wait a few minutes and grab a quick coffee/tea whilst everything turns off β˜•

  1. Enter your Apple ID, sign back in, and turn iMessage back on and restart your phone

  2. Go to *Phone > My Number and manually change it to your correct number

  3. Go to Settings > Messages and turn off iMessage. Then go to Settings > FaceTime and turn off FaceTime.

  4. Turn off your phone, remove the SIM card, wait 3 minutes, reinsert the SIM, and turn your phone back on.

  5. Go to Settings > Messages and turn iMessage back on. Then go to Settings > FaceTime and turn it back on.

If the steps above don't work, you'll need to reset your network settings, using the help here


*On iOS 18 or newer, you will find Messages and Phone within the Apps section.
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If any of your texts or calls come up with your temporary number or you're unable to make calls or send texts, then please get in touch with our support team who will be with you in under 2 minutes.

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