Skip to main content
All CollectionsTroubleshooting
Why is iMessage showing the wrong number?
Why is iMessage showing the wrong number?
Updated over a month ago

If your iMessage number is incorrect the day after your number has switched over to Honest, please call another phone number (or get someone to call you) to test that your number has successfully transferred.

If it has transferred, then your iPhone's formatting is wrong and you can try the troubleshooting tips below to fix this.

Steps πŸ”’

Please attempt each step one by one, if step 1 doesn't work progress to step 2, 3 etc:

  1. Go to Settings > Apps > Messages and toggle iMessage off.

  2. Go to Settings > Apps > Phone > My Number and manually change it to your correct number

  3. If the steps above don't work, you'll need to reset your network settings, using the help here

If any of your texts or calls come up with your temporary number or you're unable to make calls or send texts, then please get in touch with our support team who will be happy to help.

Did this answer your question?