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How to use the Smart SIM test page

To make testing your Smart SIM as easy as possible we've designed a test page in-app that will take you through each step.

Updated over 3 weeks ago

To run this test, you’ll need to turn off the following:

  • VPNs

  • WiFi

  • Other SIMs (except the Smart SIM)

Please follow the steps below to get these turned off so you can test whether your Smart SIM is working.

Step by step guide 🔢

Android 🤖

Turn off VPNs

  • Open Settings

  • Tap Network & Internet > VPN

  • If a VPN is connected, tap Disconnect or toggle it off

Turn off WiFi

  • Open Settings

  • Tap Network & Internet > WiFi

  • Toggle WiFi off

Turn off other SIMs

  • Open Settings

  • Tap Network & Internet > SIMs

  • Toggle off any SIMs except the Smart SIM

iOS 📱

Turn off VPNs

  • Open Settings

  • Tap General > VPN & Device Management

  • If a VPN is connected, tap Disconnect

Turn off WiFi

  • Open Settings

  • Tap WiFi

  • Toggle WiFi off

Turn off other SIMs

  • Open Settings

  • Tap Mobile Data

  • Select the other SIM(s) and toggle them off

Once these settings are turned off, you’re ready to test if your Smart SIM is working

  • Open the Smart SIM Test page

  • Confirm all the sections have a ✅ next to them

  • Tap on the Test Smart SIM button

  • You'll see a confirmation message once the test is complete

If you've done the above and your smart SIM button isn't working, this might mean your Smart SIM isn't connected to the internet.

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