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How long does a number transfer take?

A guide on the number transfer process to Honest Mobile, including the timeline and what to expect

Updated over 5 months ago

Ready to move your number across to Honest and wanting a bit more information about this? Follow the steps below to find out more

🔢 Step-by-step guide

  1. Once you've set your number to transfer, we’ll send you an email the morning of the transfer to remind you.

  2. Your number will transfer between 8am and 8pm, although almost all transfers complete between around 11am and 4pm.

  3. As your number transfers, your old SIM will likely lose signal and your Honest SIM will switch phone number.

  4. You may experience a short period where you can't receive calls or texts.

  5. Your data is unlikely to work whilst your number is transferring.

  6. If your transfer isn’t complete by 4pm, please get in touch with us so we can have a look into everything and make sure there's no issues.

  7. If your number is working but your data isn’t, make sure your APN settings are correct using the steps in the article here

🤩 Helpful tips and additional info

  • Patience is key – Transfers can sometimes take a little longer depending on network conditions. If the number hasn't transferred by 4pm, it’s always a good idea to check in with us!

  • Data not working? If your data isn’t working during or after the transfer, double-check your APN settings to ensure everything is set up correctly using the steps here

  • SIM Signal issues – It’s common for the old SIM to lose signal temporarily during the transfer, so don’t worry if it seems like your connection is dropping

If you’re having issues with the above then please get in touch with our friendly support team and we'll be with you in under 30 seconds 💬

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