So you've got a brand new phone and want to bring your Smart SIM across? Follow the steps below and you'll have it transferred in no time. For example, if you're moving from a Samsung device to a Pixel, or you’ve lost your original QR code. Don't worry, this guide covers it all.
Step-by-step guide 🔢
Delete the Smart SIM from your old device: Start by removing it to ensure it’s ready to activate on your new one.
Find your QR code: Locate the email we sent you during initial activation. If you can’t find it, check your spam or junk folders.
Re-scan the QR code: Use your new device to scan the QR code to activate the Smart SIM. Follow any setup prompts provided by your phone’s operating system.
Complete activation: Once the SIM is added to your phone, it’s ready to use 🎉.
Once the Smart SIM has been moved across, you may need to adjust your IMSI. You can do that following the steps here Additionally, if you encounter other common issues, such as activation delays or trouble finding the QR code, we're always available to help.
Special Cases
When You Need a New QR Code
In some cases, you might require a new QR code to activate your Smart SIM, especially if your old device is no longer accessible.
Transferring from Android to iPhone (or vice-versa)
Switching from a Samsung device to an iPhone uses similar steps as the general process:
Delete or uninstall the Smart SIM from your device.
Use the QR code from your email to activate the SIM on your iPhone.
Troubleshooting
Can’t Find Your QR Code: Check your email’s spam or junk folder. If still unavailable, reach out to us and we can resend it.
Activation Delays: Ensure you have entered the correct activation code. If delays persist, contact Honest Mobile for support.
FAQs
How long does it take to transfer the Smart SIM? Transferring the SIM usually takes a few minutes once the QR code is scanned and processed.
Can I reuse the same QR code on multiple devices? No, the QR code can be used to activate the SIM on one device at a time. For multiple devices, you will need additional QR codes (if applicable).
What if I lose access to my old device? The support team can assist by sending you a new QR code to securely transfer your SIM to the new handset.