Having trouble with your Smart SIM, or not sure you're connected?
Don’t worry, we’re here to guide you every step of the way. These simple troubleshooting steps should get your Smart SIM up and running in no time.
🛠️ Prepare Your Device
Before testing your Smart SIM, make sure to adjust the settings below based on your device:
🍎 For iOS Devices
Enable Data Roaming
Go to Settings > Mobile Data > Mobile Data Options, and toggle Data Roaming on.
Disable Private Relay (iCloud+ Users)
Go to Settings > [Your Name] > iCloud > Private Relay, and toggle it off.This can be re-activated again once you're happy the Smart SIM is working.
Disable any VPN
If you have a VPN enabled, this will need to be turned off while using the Smart SIM.
Disable All Other Connections
Make sure no additional SIMs or WiFI connections are active. The Smart SIM should be the only connection.
🤖 For Android Devices
Enable Data Roaming
Go to Settings > Network & Internet > Mobile Network, and toggle Data Roaming on.
Disable Private DNS (Pixel Phones)
Go to Settings > Network & Internet > Private DNS, and set it to Off.
Disable any VPN
If you have a VPN enabled, this will need to be turned off while using the Smart SIM.
Disable All Other Connections
Ensure no additional SIMs or network connections are active. The Smart SIM should be the only connection.
Test Your Smart SIM 🔄
Once you've followed the steps above, test your Smart SIM by going to smartsim.honestmobile.com.
✅ Everything’s working!
Great! Your Smart SIM is good to go. Make sure you're using apps supported by the Smart SIM.
❌ Something’s not right?
Please double check you've disabled all connections and try again 📲
Still having issues? Get in touch with our support team via the app and we’ll get you sorted 💬