Need to set up your Smart SIM again? Whether you’ve removed it accidentally or reset your phone, here’s how to get things back up and running.
Step by step guide 🔢
Delete the Smart SIM from your phone
Find your original QR code, this would have been emailed out to you when you first purchased your Smart SIM
Re-scan the QR code from the email
Finish setup and turn roaming back on
FAQs 🤔
Can I reuse the same QR code?
Yes, but only on one device at a time. If you're reinstalling on the same device or moving to a new one, the same QR code should work — unless it’s been used too many times. If that happens, we’ll send you a fresh one.
What if I deleted the Smart SIM and can’t find my QR code?
No problem. Just get in touch and we’ll resend it.
Do I need to uninstall the old SIM first?
Yes, this avoids setup issues and helps your device start fresh.