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How to reinstall your Smart SIM

A guide to get your Smart SIM re-installed using your QR code

Luke avatar
Written by Luke
Updated over 2 weeks ago

Need to set up your Smart SIM again? Whether you’ve removed it accidentally or reset your phone, here’s how to get things back up and running.


Step by step guide 🔢

  • Delete the Smart SIM from your phone

  • Find your original QR code, this would have been emailed out to you when you first purchased your Smart SIM

  • Re-scan the QR code from the email

  • Finish setup and turn roaming back on


FAQs 🤔

Can I reuse the same QR code?

Yes, but only on one device at a time. If you're reinstalling on the same device or moving to a new one, the same QR code should work — unless it’s been used too many times. If that happens, we’ll send you a fresh one.

What if I deleted the Smart SIM and can’t find my QR code?

No problem. Just get in touch and we’ll resend it.

Do I need to uninstall the old SIM first?

Yes, this avoids setup issues and helps your device start fresh.


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