Need to set up your Smart SIM again? Whether you’ve removed it accidentally or reset your phone, here’s how to get things back up and running.
Step by step guide 🔢
Head to your device's Settings and access the Smart SIM.
Scroll to the bottom and select the Delete or Remove option to fully remove the Smart SIM.
Confirm the deletion. At this point, the Smart SIM profile should no longer appear on your device.
Locate the original QR code from the welcome email or account confirmation email sent by Honest Mobile.
Open your device’s Camera or QR code scanning application to scan the QR code.
Follow on-screen prompts to complete the installation.
Test your connectivity by turning off WiFi and ensuring your mobile data works.
FAQs 🤔
Can I reuse the same QR code?
Yes, but only on one device at a time. If you're reinstalling on the same device or moving to a new one, the same QR code should work.
What if I deleted the Smart SIM and can’t find my QR code?
No problem. speak to us and request a new QR code. The new QR code will be sent to your registered email, which you can then scan and use to reinstall your Smart SIM.
Do I need to uninstall the old SIM first?
Yes, this avoids setup issues and helps your device start fresh. If your phone still shows the Smart SIM as active after deletion, delete any remaining Smart SIM profiles and rescan the QR code.