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How to reinstall your Smart SIM

A guide to get your Smart SIM re-installed using your QR code

Luke avatar
Written by Luke
Updated yesterday

Need to set up your Smart SIM again? Whether you’ve removed it accidentally or reset your phone, here’s how to get things back up and running.


Step by step guide 🔢

  1. Delete the Smart SIM from your phone:
    Head into your phone settings and remove or delete the existing Smart SIM profile. This clears the way for a clean install.

  2. Find your original QR code:
    Check your inbox for the email we sent when you first set up your Smart SIM — it includes your unique QR code. Can’t find it? We can resend it.

  3. Re-scan the QR code:
    On your phone, go to the eSIM setup section and scan your QR code again. Follow the setup steps on your screen.

  4. Finish setup and turn roaming back on (if needed):
    Once the Smart SIM is added, check that data roaming is turned on and your phone is using the right SIM for mobile data.


FAQs 🤔

Can I reuse the same QR code?
Yes, but only on one device at a time. If you're reinstalling on the same device or moving to a new one, the same QR code should work — unless it’s been used too many times. If that happens, we’ll send you a fresh one.

What if I deleted the Smart SIM and can’t find my QR code?
No problem. Just get in touch and we’ll resend it.

Do I need to uninstall the old SIM first?
Yes, this avoids setup issues and helps your device start fresh.


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