So you've got a brand new phone and want to bring your Smart SIM across?
Follow the steps below and you'll have it transferred in no time. For example, if you're moving from a Samsung device to a Pixel, or you’ve lost your original QR code. Don't worry, this guide covers it all.
Step by step guide 🔢
Uninstall the Smart SIM from Your Old Phone (if accessible):
Locate Your QR Code
Scan the QR Code to Activate the Smart SIM
Complete Activation:
Once the Smart SIM has been moved across, you may need to re-enable data roaming.
Additionally, if you encounter other common issues, such as activation delays or trouble finding the QR code, we're always available to help.
FAQs 💬
How long does it take to transfer the Smart SIM?
Transferring the SIM usually takes a few minutes once the QR code is scanned and processed.
Can I reuse the same QR code on multiple devices?
No, the QR code can be used to activate the SIM on one device at a time. For multiple devices, you will need additional QR codes (if applicable).
What if I lose access to my old device, or can't find my original email?
The team can help by sending you a new QR code.